Customer Help Center

Welcome to our Customer Help Center. Below is a list of our most frequently asked questions and answers. If you have additional questions or concerns, please contact contact the Support Center at 281-283-2828 or SupportCenter@uhcl.edu.

Step 1:

Sign in or create a new non-UHCL account:
Do you have a UHCL email address?
Sign in using your UHCL ID (i.e. "smithj" or smithj@uhcl.edu) and UHCL password.
Are you using your personal (non-UHCL) email address?
Create a new account using your non-UHCL email address or sign in using an existing non-UHCL account previously created.

Step 2:

To begin the registration process, click the "Register" button in the lower right-hand corner of the course(s) you wish to register for.

Step 3:

From the "Registrant" section at the bottom of the screen, select your name, or the person you are registering for, from the dropdown list and click "Register and Continue Shopping."

Step 4:

If you're using a desktop, you will notice the number of items in your cart change in the upper right-hand bar area.

If you're on a mobile device, you must click the menu bar (three horizontal bars) in the top right-hand corner of your screen to view the cart. You should also see a "Success" message at the top of your screen above the event description.

Step 5:

Repeat steps 2 - 3 if you would like to register for more than one event.

Step 6:

When you are ready to check out, click "Cart" in the in the upper right-hand corner of your screen.

Step 7:

Verify the item(s) in your cart, and click the "Checkout" button to proceed. You will receive a notice asking if you wish to proceed. Please review and click "Proceed to Checkout" to complete your purchase.

To register an account with your personal email address, visit the ECommerce Account Registration page.

To login to your account, visit the ECommerce Customer Sign-In page.

If you forgot your campus account's password, visit the Reset Password Tool.

If you forgot the password for your email account, visit the ECommerce Forgot Password page to reset your account's password.

University of Houston-Clear Lake email addresses (@uhcl.edu) are subject to change based on your current enrollment and/or employment status with the university.

If you have a valid campus account, you can login using your current campus username and password and an account will be automatically be created for you.

If you do not wish to use your campus email address, please register an account with a personal email address.

Registered email accounts will require verification before you can login. An email will be sent to your email address containing a link that can be clicked to verify and activate your account.

If you have not received a verification email, please check the following:

  • Verify that the email address used during registration is correct
  • Check your Spam or Junk folders to make sure it was not flagged as such by mistake

If the email cannot be found after 15 minutes, then you may try the ECommerce Forgot Password page.

Registered email accounts will require verification before you can login. An email will be sent to your email address containing a link that can be clicked to verify and activate your account.

If you have not received a verification email, please check the following:

  • Verify that the email address used during registration is correct
  • Check your Spam or Junk folders to make sure it was not flagged as such by mistake

If the email cannot be found after 15 minutes, then you may try the ECommerce Forgot Password page.

If you registered with an email address that is not correct, please register again using the correct email address.

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